- K2M provides accommodation booking services in accordance with the information posted on the website www.k2m.si and information that one gets as a result of mutual communication with us.
- Prices of accommodation services are the same as official pricelist of individual providers of accommodation services.
- Guest can make a reservation by telephone, via fax, mail or email.
- Reservation is confirmed by paying in advance an amount equal to 10-30% of the booked accommodation services, depending on the individual housing units. For Christmas 100% of payment in advance is necessary.
- The payment deadline is 3 days after receipt of order for payment and reservation form.
- If the booking is not paid within this period of time, it is automatically cancelled.
- Surcharges for tourist tax guest will pay directly to chosen accommodation service.
- Cancellation of reservations is possible no later than 14 days prior to intended stay, except in cases of higher force. Refund in case of cancellation is reduced by €20 for the administrative costs.
- Referrals to accommodation services provider is made with a written referral after the payment of a reservation has been made. Guests can choose to receive this referral either by mail, fax or e- mail or can pick it up personally in our agency.
- Integral part of the general conditions is also a booking form, into which more accurate data is entered on the case of reserved accommodation service.
- The guest is entitled to complaints within 8 days, and if the dismissal is not satisfied, one can apply to the court.
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